Answer new enquiries while you're in court or with a client
Calls arrive while lawyers are in meetings, at hearings or concentrating on a file. RingLily picks up, introduces itself as your firm's AI assistant, and handles the first conversation: it learns what the matter is about, who the caller is and how urgent it is, then books a consultation or takes a message for the right person.
Lead qualification that follows your intake rules
With the lead-qualification template, the assistant asks what you need to know before a first meeting: the type of matter, deadlines, how the caller heard of you, and their budget if they're willing to share it. You decide which questions it asks, which matters you take, and what it says about the ones you don't.
Callers ready to move ahead can book a consultation in a free slot (Growth and Pro plans), and promising enquiries are marked as urgent so you call those back first.
What a firm gets from each call
- A message with the caller's name, number and reason for calling, emailed to your team as soon as the call ends.
- A written transcript of the conversation and a short AI summary in your dashboard.
- Booked consultations in the RingLily schedule, with an email for each one.
- Transfers to a lawyer or assistant when a caller needs a person, only during office hours if you prefer (Growth and Pro).
- On Growth and Pro, webhooks that send calls, messages and bookings to your case management or CRM system.
No legal advice, no guessing
The assistant answers only from the information you give it: practice areas, fees for a first consultation, office hours, address, documents to bring. It's instructed not to guess and gives no legal advice. Add your own rules, such as "Never say whether a case can be won" or "Don't discuss fees for litigation: offer a consultation". Callers are told they're speaking with an AI assistant and that the call is transcribed.
Clients who speak another language
RingLily speaks English, Spanish, French, German, Italian, Portuguese and Polish, and can switch language when a caller prefers. For firms that serve immigrant communities or international clients, that means fewer callers who give up. Read more about calls in several languages.