What happens when a customer calls
- The assistant greets the caller with your business name, says it's an AI assistant and that the call is transcribed.
- It answers their questions from the information, FAQs and rules you gave it.
- Depending on the call, it books an appointment, transfers the call to your team, or takes a message.
- You get an email with the message and see the transcript and a short summary in your dashboard.
Why an AI answering service
- No hold music: every caller is answered immediately, including when several call at once.
- The same answer every time: it says what you wrote, in your tone, and doesn't guess.
- A record of every call: a transcript and summary instead of a scribbled note.
- A predictable price: a monthly plan with included minutes; each call is rounded up to the next minute.
- Seven languages: English, Spanish, French, German, Italian, Portuguese and Polish, switching during the call.
When a person is still the better choice
An AI assistant handles routine calls well: questions, bookings and messages. A human answering service can be better when calls need judgement, empathy in difficult situations, or tasks outside a phone conversation, such as dispatching staff or taking payments. RingLily doesn't take payments or dispatch anyone. Many businesses combine both: the AI answers everything, and transfers callers who need a person during working hours. Our guide AI receptionist vs answering service compares them in detail.
Works with the number you have
Forward your existing business number to RingLily: all calls, only after hours, or only the calls you don't answer. In the USA and Canada you can also get a new local number in minutes; numbers in Australia and the EU are set up on request with company documents. See how to forward your calls.
Made for businesses like these
RingLily suits dental practices, medical practices, law firms, plumbers and HVAC companies, salons, real estate agents and other businesses that run on phone calls, in the USA, Canada, Australia and the European Union.