How a booking call works
- The caller says they'd like an appointment, and what for.
- The assistant checks your schedule and offers free times within your booking hours.
- The caller picks a time; the assistant takes their name and number and repeats the details before booking.
- The appointment appears in your RingLily schedule and you get an email. On Growth and Pro, a webhook can send it to another system too.
Your rules, applied on every call
- Opening hours and booking hours: appointments can start only when you allow, for example mornings only, even if you're open all day.
- Appointment length: from 5 minutes to 4 hours per slot.
- Minimum notice: no bookings for the next two hours, or for tomorrow, if you need time to prepare.
- Booking window: how far ahead callers may book, up to a year.
- Closed dates: public holidays and days off are never offered.
The appointment-booking template
For businesses whose calls are mostly bookings, the appointment template keeps the conversation focused: it steers toward finding a time that suits the caller and confirms every detail before booking, answering short questions along the way. The front-desk template books too, alongside answering questions and taking messages.
Who uses phone booking
Phone booking suits businesses that run on appointments: dental practices, medical practices and clinics, salons and spas, law firms booking consultations, and trades booking visits. It's also useful after hours, when callers can still book for the next day instead of leaving a message.
What it doesn't do (yet)
Appointments are kept in the RingLily schedule, which doesn't sync with Google Calendar, Outlook or practice and salon software yet; calendar integrations are planned. RingLily doesn't send reminder texts, and it doesn't take table reservations with party sizes, so it isn't a fit for restaurant bookings.